The objectives of our functions that contribute to meeting our outcome are: Objective 1 Influence Australian and ACT Government entities to improve public administration and complaint handling systems through public reports, recommendations and direct engagementObjective 2 Provide an efficient, effective and accessible government complaint handling serviceObjective 3 Undertake oversight and assurance activities relating to the integrity of Australian Government entities, Australian Capital Territory Government entities and prescribed private sector organisationsObjective 4 Provide effective and impartial industry complaint handling services and provision of consumer informationObjective 5 Deliver capacity building programs under the Australian Aid arrangements to support ombudsmen and allied integrity bodies to improve governance and accountability